Orders usually ship within 6-7 working days. That isn't a lot of time but contact us as soon as possible and we'll do our best to modify or cancel your order. Please have your order number ready so we can assist you quickly.

When a payment attempt is declined or fails for any reason, some banks may still show the attempt on your account as “authorized” or “pending” for a short period of time.

This does not mean the payment went through—no funds are actually taken by us.

Instead, your bank has placed a temporary hold while it confirms that the transaction will not be completed.

Once your bank finishes processing, the pending authorization will automatically disappear, usually within a few business days (the exact timing depends on your bank’s policies).

If you have any concerns or need help confirming the status of a specific transaction, we recommend contacting your bank directly, as they control when the pending status is released.

There are several common reasons why a payment might not go through:

• Bank or Card Issuer Blocked the Transaction – Sometimes banks flag online purchases as a precaution, especially if it’s a new vendor or a larger amount.
  
• Insufficient Funds or Credit Limit Reached– Double-check that your account has the funds or credit available.
  
• Incorrect Payment Details – A mistyped card number, expiration date, CVV, or billing address can cause a payment to fail.
  
• Fraud Protection Settings – Our store uses fraud detection tools to protect both you and us. If something seems off, the system may automatically block the order.
  

We recommend checking your card details, confirming your billing info matches your bank records, or contacting your card issuer directly.

If you're still having trouble, feel free to reach out to us — we're happy to help!

We're happy to accept returns on new, unused, and resalable items. Please try on your belt at home, before wearing it to the jobsite. We cannot accept returns on used, worn or tool scuffed products.